Welcome to our booking platform (the “Platform” or “We”). The Platform allows guests or tenants to perform online booking or reservations of properties and rooms (the “Service”).
This privacy policy (the “Policy”) outlines our privacy practices with respect to the Service, including the ways your personal information and data are collected, stored, used and shared. Providing us with your personal information is a choice you make. We appreciate that and thank you for making this choice. You are not legally obligated to provide us with this information, but We do need it to allow you to use the Service.
We act as data controllers and are responsible for the collection and use of any data that you submit or provide through the Service.
In addition to this privacy statement, we may have additional policies or codes of conduct which will apply in relation to your use of the Service. If you have any questions about your use of the Service, please contact us.
When you submit an inquiry, make a customer service request or register an account, you provide contact information such as your name, address, mobile phone number and email address.
We may collect your credit card or debit card information when you pay for the Service. This information is collected on our behalf by a payment processor. We may use cookies and similar tracking technologies to collect information on our website, and via email. Additionally, We may collect your IP address from your internet service provider and may collect your bank details upon property owners’ need.
We may share the information you shared with us with third party service providers in order to provide and support the Service:
You have the following rights with respect to your personal data:
If you are not able to do so using the tools provided in the Service, you should contact us directly for access, modification, export or deletion of your personal information.
The following disclosure is made pursuant to the European General Data Protection Regulation (GDPR):
As a data controller of our clients’ personal data, we are committed to protecting and respecting your privacy in compliance with EU- General Data Protection Regulation (GDPR) 2016/679, dated April 27th 2016.
Collecting personal data based on consents:
The collection of personal data based on consent from the data subject will be done by using consent forms that will store documentation related to the consent given by the individual.
We use personal information for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers.
Collecting personal data based on legitimate interest:
We may use personal data if it is considered to be of legitimate interest, and if the privacy interests of the data subject do not override this interest. Normally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest has been identified.
We retain personally identifiable information for as long as we deem necessary for the purposes set forth above. We may delete information from our systems, without notice to you, once we deem it is no longer necessary for the purposes set forth above.
You may exercise certain consumer rights under the California Consumer Privacy Act (CCPA). Your CCPA rights are described below.
You have the right to request information regarding the categories and specific pieces of personal information we have collected about you, as well as the sources of that information, the business purpose for collecting it, and what types of third parties we share or sell it with.
You have the right to request that we delete any of your personal information. We will delete any personal information that is not critical to the normal business operation from our records and direct all of our service providers to do the same.
We consider data to be critical to our business operation if they are used to:
If you exercise your consumer rights:
We do not sell any information that identifies you, such as your name or contact information. However, we do allow Ad Networks such as Facebook and Google to collect your electronic activity while on our website
This service is for people 16 years of age or older. We do not knowingly or intentionally collect information about children who are under 16 years of age.
We may use cookies on the Service. Cookies are packets of information sent by our servers to your web browser and then sent back by the browser each time it accesses our servers. The cookies may contain a variety of information, such as the web pages you have accessed, session durations and IP addresses. Cookies are used for various purposes, such as to collect statistical information about your use of the Service and save you the need to re-login with your username and password when you use the Service.
This information is used to make websites work more efficiently, as well as to provide business and marketing information, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use a website. Cookies and similar technologies help us tailor our website to your personal needs, as well as to detect and prevent security threats and abuse.
If you wish to block cookies, you may do so through your browser’s settings or using the option in the service website for blocking marketing cookies. You can delete cookies that are already on your computer and you can set your browser to prevent them from being placed going forward. Please refer to the browser’s help menu for further information. However, please bear in mind that disabling cookies may adversely affect your user experience on the Service. You can delete advertising cookies in your browser by using this form: https://optout.aboutads.info/ .
We may change this Policy from time to time. We will provide you notice of such changes through the Services’ interface. Your continued use of the Service constitutes your consent to the amended Policy. If you do not consent to the amended Policy, We may terminate the Terms and your account on the Service and block your access to, and use of, the Service, upon the elapse of 30 days after you decline to accept the revised Policy.
In the case of legal requirement or necessity, we may also introduce immediate changes to this Policy. The latest version of the Terms and its effective date will always be accessible on the Service.
If you have any questions about this Privacy Policy, please contact us – contact@stayexplorent.com
Cancellation Policy
Please take time to read our cancellation policy, this is a firm policy, and we will make few exceptions to it. Our team is instructed to refer to the policy when handling guest requests and they do not have the authority to deviate from the policy.
Main Houses – Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. 50% refund for cancellations made at least 7 days before check-in. No refunds for cancellations made within 7 days of check-in.
Guest Houses and Studios – Full refund 5 days prior to arrival
Whole places – Full refund for cancellations up to 30 days before check-in. If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking and at least 14 days before check-in. After that, 50% refund up to 7 days before check-in. No refund after that.
If the guest arrives and decides to leave early, the entire stay is charged and is Non-Refundable.
In case of a “no-show”, the total price of the reservation will be charged and is non-refundable.
No refunds will be provided for any rain, wildfires, snowstorms, hurricanes, or other natural events unless the city or property is required to evacuate. If the natural event occurs within 72 hours of the reservation being made and before the check in date, the guest will be allowed to cancel or alter the reservation dates free of charge.
The guest MUST contact the booking channel where the reservation was made (Booking.com, Airbnb, etc.) and make the cancellation request directly through the platform, or if the reservation was made directly with our hotel or hotel website, you can contact us directly to cancel your reservation. We DO NOT cancel the OTA reservations on our end – this is to avoid the penalty for doing so.
All cancellations are confirmed via email immediately after the reservation has been canceled.
Tremont Lodge & Resort Cancellation Policy
Rooms – 1 night deposit to be paid at time of booking, with the remaining balance charged on arrival. Cancellations are allowed up to 7 days prior to check in for no charge. Within 7 days, one night is charged to the card. However, a gift certificate will be issued at the time of cancellation in the amount of your booking less a $50 administrative fee. For reservations canceled, a 3% processing fee will be applied.
Same day reservations can be canceled within 2 hours of booking. After that, the first night is charged.
Group Bookings – 20% deposit to be paid at time of booking, with the remaining balance charged on the same card 30 days before arrival. For reservations made 30 days or less prior to arrival, we require the full amount of the reservation to be paid at the time of booking. Reservations that are canceled greater than 30 days prior to arrival are eligible for a full refund to the original card provided. For reservations made 30 days or less prior to arrival, we require the full amount of the reservation to be paid at the time of booking. Unfortunately, we are unable to issue refunds for any cancellation made within 30 days of reservation. However, a booking credit may be issued in the amount of your booking less a $50 administrative fee. Cancellations that occur the day of arrival or after check-in forfeit the full amount of the stay. For reservations canceled, a 3% processing fee will be applied.
Extenuating Circumstances
What would qualify as an extenuating circumstance?
Changes to government travel requirements. Unexpected changes to visa or passport requirements imposed by a governmental agency that prevent travel to the destination. This doesn’t include lost or expired travel documents or other personal circumstances relating to a guest’s authorization to travel.
Declared emergencies and epidemics. Government declared local or national emergencies, epidemics, pandemics, and public health emergencies. This does not include diseases that are endemic or commonly associated with an area.
Government Travel Restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to, staying at, or returning from the listing location. This does not include non-binding travel advisories and similar government guidance.
Natural Disasters. Natural disasters, acts of God, large-scale outages of essential utilities, volcanic eruptions, and other severe and abnormal weather events. This does not include weather or natural conditions that are common enough to be foreseeable in that location – for example, hurricanes occurring during hurricane season in Florida.
Weather and Road Closure Policies
What if we can’t make it due to the snow or road conditions?
Although we wish we could guarantee that you will have great weather for your adventure, we unfortunately cannot. Please verify road conditions and travel plans as far in advance as possible. The cancellation policy is applicable to inclement weather, including but not limited to, wildfires, blizzards, and hurricanes.
What is your cancellation policy if we can’t make our reservation due to last-minute road closures with no alternative routes being available?
We have an option for rescheduling your stay if your cancellation period has passed and all access to the property is restricted (if roads are open, these options do not apply):
Waive the reservation change fee and credit your stay – We will allow you to move your reservation or get a credit for the amount of your reservation to book another stay (must be within 4 months of your booking to apply). Your reservation becomes non-refundable.
Guest Behavior/Conduct
We do not allow parties, large gatherings, or unruly/rowdy behavior. Quiet hours are 9PM-8AM for all properties. If you create a disturbance to the point where you are disrupting the sleep of others and reducing the quality of the stay, management reserves the right to evict from the unit without refund.
We simply ask you follow the golden rule: Treat others as you wish to be treated. We expect you to treat our employees, the shared spaces at the property, your specific unit, and the guests that surround you with respect. This means no fighting, drunken buffoonery, sexist, racist, or otherwise derogatory remarks at our properties. We also have a strict no drug usage or smoking in the unit policy.
We aim to give all guests as quality of a stay as possible so ask you to politely take your rowdiness off premises so that we can maintain a safe, clean, and respectful vacationing space for all who visit.
Pet Policy
We’ve included the house rules for pets below for your review. The list might seem extensive but, learning from our past experiences, is what we need to say in order to keep the property an awesome place to stay for both current and future guests alike!
These rules are here to keep the units clean/in good condition and to prevent excessive workload/time crunches on our staff. Failure to comply with any of these rules will result in an additional $50 cleaning/complaint fee and potentially a cancellation of your booking. Thank you for your understanding and agreement to this hopefully reasonable list of requests!
Terms and conditions
These terms and conditions outline the rules and regulations for the use of Explorent’s Website, located at www.StayExplorent.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use www.StayExplorent.com if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, the law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
License
Unless otherwise stated, Explorent t and/or its licensors own the intellectual property rights for all material on Explorent.
All intellectual property rights are reserved. You may access this from Explorent for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from Explorent.
Sell, rent or sub-license material from Explorent.
Reproduce, duplicate or copy material from Explorent.
Redistribute content from Explorent.
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Explorent does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Explorent, its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Explorent shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Explorent reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Explorent a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
